1. Introduction

This privacy policy (“ privacy policy ”) describes how scarlet technologies, inc. (“scarlet ”, “ we ”, “ us ” or “ our ”) collects, uses, stores, and shares your information when: (1) you access and/or use the websites that directly link to this privacy policy including https://housecalltheapp.com/privacy-policy/ (“ websites ”); (2) you access and/or use our mobile application related to house call, or other digital properties we own and operate that directly link to this privacy policy (the “ services ”); (3) you communicate with us in any manner, including by email, direct messaging, telephone, and/or in person (“ communications ”); and (4) we interact with certain third party partners.

If you have any questions or wish to exercise your rights and choices, please contact us as set out in the Contact Us section below.

2. House call services background

With respect to our services related to house call, we act as a technology provider that enables individuals seeking specified health and wellness-related services to directly connect with independent providers of those services (“ providers ”) for the scheduling and management of (including direct payment to providers for) such services.

We have no affiliation with any providers, do not endorse or provide recommendations to any providers, and only provide the technology platform that connects independent providers with customers searching for services they offer.

When you make certain information available through our services to a provider, or upon receiving the healthcare services from the provider, certain information may be provided to the provider and we have no control over how such information may be processed. please take caution when directly providing personal information to providers.

3. What type of information do we collect?

Depending on how you interact with our websites and services, the nature of our communications, and how we may interact with certain third party partners, the following pieces of your information may be collected:

• Basic identifying information. Information you provide when you sign-up for an account for our services such as your full name, postal address, e-mail address, phone number, account name, username, and other similar identifiers.

• Profile information. Information including your areas of expertise, personal biographic information and geographic area/region.

• Information about third-party dependents. Information you provide about third-party dependents on whose behalf you are using the services to connect with providers, including minors and seniors in your care. please note that we do not collect identifying information about your depends and we ask you not to share any identifying details about a dependent except as absolutely necessary to connect with a provider for their respective services.

• Device identifier and other unique identifiers. Information such as your device identifier, internet protocol (ip) address, cookies, and other unique identifiers.

• Internet or other network activity. Information such as pages you visit, the time of day you browse, and your referring and exiting pages, your search history, and other information regarding your interactions with our websites, services, emails, and advertisements.

• Geolocation data. Information that permits us to determine your location.

• Payment information. Information such as your payment instrument number (such as a credit or debit card number), expiration date, and security code as necessary to process your payments. this information is collected by our payment processor and is not stored by us. please see the section entitled payment processor below for more information.

• Commercial information. Information such as the transactions made through the services and related information about your commercial activities using the services.

• Service information. Information about how you use the services including the providers you engage, appointment dates and times, reminders you set, providers’ services searched for, and other information in connection with your use of the services such as the features you use.

• Demographic information. Information such as your age, gender, and date of birth.

• Health information. Information you provide related to you allergies, medications, or medical history that you authorize us to share with providers.

• Licensure information. If you are a provider, we will collect information about your licenses associated with your practice.

• Background check information. If you are a provider, we will run a background check and obtain information necessary for and related to background checks. this information may include basic identifying information as disclosed above, as well as your social security number, employment information, criminal history and education history.

• User content. Information such as your communications with us and any other content you provide through the services, photos, survey responses, comments, provider reviews, testimonials, and other content.

• Inferences. Information such as inferences drawn from or created based on the information identified above.

You may choose to voluntarily provide other information to us that we do not request, and, in such instances, and in such situations we have no control over what categories of personal information such disclosure may include. any additional information provided by you to us is provided at your own risk.

4. How do we collect your information?

We collect your information in three ways: (1) directly from you when you use our websites, services, and communicate with us; (2) automatically using online technologies when you engage with our websites, services, and communications; and (3) from our third party partners.

• Directly from you. We collect information directly from you when you enter your information on our websites, create an account for our services, update your profile, access our content, take a survey or a poll, use our websites and services, engage in communications with us, or sign-up to receive emails, text messages, or certain other communications from us.

• Automatically using online technologies  When you visit our websites, open or click on emails we send you or related communications, or interact with our advertisements, we or other third parties may automatically collect certain information about you using online tracking technologies such as cookies, pixels, web beacons, software developer kits, and related technologies. for more information, see cookies and related online tracking technologies below.

• From third parties. We collect information from providers, our third party partners, data analytics providers, marketing or advertising providers, fraud prevention service providers, and vendors that provide services.

5. Cookies and related online tracking technologies

We and our third-party partners use cookies and other similar online tracking technologies to gather information about you when you use our websites and services, and when you engage with our communications. some of the online tracking technologies are used to maintain the security of our websites and services, manage your account, prevent crashes, fix bugs, save your preferences, assist with basic website and services, including advertising, analytics, and other performance functions. our websites and services use google analytics for analytics purposes. you can learn more about google analytics by vising how google uses information from sites or apps that use our services .

6. How do we use your information?

We use your information for a variety of purposes, including to:

• Provide our websites and services to you . we use your information to provide our websites and services to you, including to:

• Create and manage your account when you sign-up to use our services;

• Facilitate your access and use of our websites and services;

• Process your receipts and feedback on products to facilitate your participation in the services;

• Connect you with providers that you have selected through the services;

• Send you notifications relating to your account and participation in our services;

• Answer your communications; and

• Perform other related business functions.

• Communicate with you. We use your information to engage in communications with you, such as to respond to your requests, inquiries, issues, feedback, and to provide customer service.

• Market and advertise. We use your information for marketing and advertising purposes, including sending marketing, advertising, and promotional communications to you by email. we also use your information to show you advertisements for services. We do not share or disclose mobile phone numbers or any information related to mobile numbers with third parties or affiliates for marketing or promotional purposes

• Conduct analytics and personalization. We use your information to conduct research and analytics, including to improve our websites and services. we also use your information to understand your interaction with our websites, advertisements, services, and our communications with you. we also use your information to personalize your experience, to save you time when you visit our websites and use our services, to better understand your needs, and to provide personalized recommendations for our services.

• Security and fraud prevention. We use your information to detect, investigate, prevent, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including fraudulent transactions. we also use your information to enforce our terms and procedures, prevent against security incidents, and prevent the harm to other users of our services.

• Background checks. We use certain information from providers as necessary to conduct background checks related to criminal history, education, and licensure verification.

• Legal obligations. We use your information to comply with our legal and regulatory obligations, to establish and exercise our rights, and to defend against legal claims.

• Business functions. We use your information to support our core business functions, including to maintain records related to business management, loss prevention, collecting amounts owed, and identifying and repairing errors or problems in the websites.

7. How do we disclose your information?

We may disclose or share your information with affiliated and non-affiliated third-parties, including in the following scenarios:

• With your consent .  We may disclose or share your information with your consent, which may be obtained in writing; online, through “click-through” agreements; when you accept the terms of use on our websites; orally, either in person or on the phone; or by other means.

• To providers you have selected through the services. When you select a provider through our services that you are interested in engaging directly for services, we will provide certain information through the services to the provider in connection with your request and/or instructions.

• In a business transfer.  We may disclose or share your information as part of a corporate business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing, or sale of company assets, or in the unlikely event of insolvency, bankruptcy, or receivership, in which such information could be transferred to third parties as a business asset in the transaction.

• To Non-Affiliated Third Parties That Provide Services On Our Behalf.  We may disclose or share your information with certain non-affiliated third parties to facilitate your access and use of our websites, our services, and to provide us with certain business functions, including but not limited to sharing your information with internet service providers, advertising networks, data analytics providers, governmental entities, operating systems and platforms, social media networks, payment processors, and other service providers who provide us a service (e.g., customer service, auditing, marketing, debugging to identify and repair errors that impair existing intended functionality on our websites or services, and/or protecting against malicious, deceptive, fraudulent, or illegal activity).

• For legal process and protection.  We may disclose or share your information to satisfy any law, regulation, legal process, governmental request, or where we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to: (1) enforce or apply our agreements; (2) protect our interests, property, or safety of others; (3) in connection with claims, disputes, or litigation; and (4) to protect our websites.

8. SMS MESSAGING PROVIDERS

We use the service provider Twilio for its programmable communication tool to send and receive text messages and to perform other communication functions using Twilio’s web service APIs. We will only use your telephone number and share it with our third-party service providers like Twilio if you have provided us with the requisite consent under applicable law. We do not share your telephone number with any third parties for such third party’s own business or marketing uses.

For more information about how Twilio may process your personal information, please see Twilio’s privacy policy.

9. Payment processor

We use stripe, inc. as our payment processor to handle all payment transactions. when you engage a provider and make a payment through our services, your payment information is processed by stripe. stripe’s privacy policy (linked below) explains how and for what purposes it collects, uses, retains, discloses, and safeguards any personal data you provide to stripe as part of a transaction.

For more information on how stripe handles your data, please review stripe’s privacy policy at https://stripe.com/privacy.

You can also learn more about stripe’s privacy practices through stripe’s “privacy center” at https://stripe.com/legal/privacy-center.

10. Analytics and advertising

We use analytics services, such as google analytics, to help us understand how users access and use the service. in addition, we work with agencies, advertisers, ad networks, and other technology services to place ads about our products and services on other websites and services. for example, we place ads through google and facebook that you may view on their platforms as well as on other websites and services.

As part of this process, we may incorporate tracking technologies into our own service (including our website and emails) as well as into our ads displayed on other websites and services. some of these tracking technologies may track your activities across time and services for purposes of associating the different devices you use, and delivering relevant ads and/or other content to you (“ interest-based advertising ”).

We also use audience matching services to reach people (or people similar to people) who have visited our service or are identified in one or more of our databases (“ matched ads ”). this is done by us uploading a customer list to a technology service or incorporating a pixel from a technology service into our own service, and the technology service matching common factors between our data and their data. some technology services may provide us with their own data, which is then uploaded into another technology service for matching common factors between those datasets.

As indicated above, vendors may act as our service providers, or in certain contexts, independently decide how to process your information. we encourage you to familiarize yourself with and consult their privacy policies and terms of use.

For further information on the types of tracking technologies we use on the service and your rights and choices regarding analytics, interest-based advertising, and matched ads, please see the what type of information do we collect? and your rights and choices sections.

11. How do we protect your information?

although no system can guarantee the complete security of your information, we take all commercially reasonable steps to ensure your information is protected in alignment with all applicable laws and regulations, as appropriate to the sensitivity of your information.

12. How long do we keep your information?

We keep your information for as long as is necessary in accordance with the purpose for which it was collected, our business needs, and our legal and regulatory obligations. if we dispose of your information, we will do so in a way that is secure and appropriate to nature of the information subject to disposal.

13. Links to third party sites

Our websites and services may contain links to third party websites and services. please note that these links are provided for your convenience and information, and the websites and services may operate independently from us and have their own privacy policies or notices, which we strongly suggest you review.

14. Your rights and choices 

1. Account
   You may access, update, or remove certain information that you have provided to us through your account by visiting your account settings or sending an email to the email address set out as set out in the Contact Us section below. we may require additional information from you to allow us to confirm your identity.  please note that we will retain and use information about you as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
2. Communications
   The following is information about how to opt out of receiving certain communications from, depending on means of delivery:
   E-mails.  You can opt-out of receiving promotional emails from us at any time by following the instructions as provided in emails to click on the unsubscribe link, or emailing us at the email address set out as set out in the Contact Us section below with the word unsubscribe in the subject field of the email. please note that you cannot opt-out of non-promotional emails, such as those about your account, transactions, servicing, or our ongoing business relations.
   Phone & sms text messaging. You can opt-out of receiving text messages or calls to your phone number at any time by (i) for text messages, texting “stop” in response to any text message you receive from us or contacting us as set out in the Contact Us section below and specifying you want to opt-out of text messages; and (ii) for calls, requesting opt-out during any call you receive from us or contacting us as set out in the Contact Us section below and specifying you want to opt-out of calls.
   Push notifications. If you have opted-in to receive push notification on your device, you can opt-out at any time by adjusting the permissions in your device or uninstalling our mobile application.
3. Cookies and tracking technologies
   The following disclosures relate to your rights and choices in connection with cookies and other tracking technologies:
   Do not track. Your browser settings may allow you to automatically transmit a “do not track” signal to online services you visit. we do not currently monitor or take action with respect to “do not track” signals.  for more information on “do not track,” visit http://www.allaboutdnt.com.
   Cookies. Most browsers accept cookies by default. you can instruct your browser, by changing its settings, to decline or delete cookies. if you use multiple browsers on your device, you will need to instruct each browser separately. your ability to limit cookies is subject to your browser settings and limitations.
   Mobile application and location technologies. You can stop all collection of information via our mobile application by uninstalling the mobile application. you can also reset your device ad id at any time through your device settings, which is designed to allow you to limit the use of information collected about you. you can stop all collection of precise location data through the mobile application by uninstalling the application or withdrawing your consent through your device settings.
   Please be aware that if you disable or remove tracking technologies some parts of the service may not function correctly.
4. Analytics and interest-based advertising
   The analytics providers we use provide tools to allow you to opt out of the use of certain information. information collected by google analytics can be controlled at https://tools.google.com/dlpage/gaoptout and by google analytics for display advertising or the google display network at https://www.google.com/settings/ads/onweb/ .
   To opt out of us using your data for matched ads, please contact us as set forth in the Contact Us section below and specify that you wish to opt out of matched ads. we will request that the applicable technology service not serve you matched ads based on information we provide to it. alternatively, you may directly contact the applicable technology service to opt out.You may also limit our use of information collected from or about your mobile device for purposes of serving targeted ads to you by going to your device settings and selecting “limit ad tracking” (for ios devices) or “opt out of interest-based ads” (for android devices).
   Please note that if you opt out using any of these methods, the opt out will only apply to the specific browser or device from which you opt out. We are not responsible for the effectiveness of, or compliance with, any opt out options or programs, or the accuracy of any other entities’ statements regarding their opt out options or programs.
5. Providers 
   While our terms of service implemented between us and each of the providers that use are services contractually require such provider to comply with all applicable laws, we do not have any control over how a provider may ultimately process personal information that it receives from you. Please reach out to each respective provider for inquiries or requests related to personal information such provider may have received directly from you.

15. Children

Our websites and products are not intended for children under the age of 13. this includes any links to other websites that we provide for our convenience. We don’t knowingly collect the information of children under 13 for any reason.

16. Changes to our privacy policy

We may change this policy from time to time. any and all changes will be reflected on this page, and where appropriate provided in person or by another electronic method. The effective date will be stated at the top of this policy. you should regularly check this page for any changes to this policy.

17. Accessibility 

To print a copy of this privacy policy, please click here https://housecalltheapp.com/privacy-policy/

If you require a copy of this privacy policy in an alternative format, please Contact Us .

18. Contact Us

If you have any comments or questions, please contact us through the following methods:
email: info@housecalltheapp.com