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Frequently Asked Questions
House Call is your way to bring trusted healthcare and wellness providers right to your door. From registered nurses to doctors, you can browse profiles, compare prices, see reviews, and book an appointment that fits your schedule.
Just open the app, search for the service you need, and you’ll see providers near you. Tap a profile to see their background, pricing, and availability. When you’re ready, choose a time that works and book—it’s that simple.
We believe care should meet you where you are. With House Call, you choose from a wide range of providers and services, on your terms—less waiting rooms, more living rooms.
Everything from IV therapies, blood draws, and nursing visits to concierge doctor care and cosmetic treatments. See more details on General Care and Health & Beauty
No. House Call is not for emergencies. If you need urgent care, please call 911 right away.
We live in South Florida and Traverse City, MI—and expanding quickly! Don’t see your area yet? Reach out to us at info@housecalltheapp.com or call/text (561) 220-4466.
Yes! You can select your preferred provider each time you book. Found someone you love? Add them to your favorites so they’re easy to find next time.
Absolutely. You can add multiple services when booking, and you’ll see a clear breakdown before you pay.
Providers set their own rates, so pricing varies. You will always see the exact cost and pricing breakdown before you confirm your booking.
All payments are securely processed by Stripe right through the app using your credit or debit card.
We’re currently self-pay only. If your insurance covers the service, you can submit your receipt for reimbursement.
Our support team is here for you 24/7 at (561) 220-4466. Provider availability depends on their individual schedules, but you can always browse and book in the app.
Yes. Every provider on House Call has their license verified and goes through a background check before joining.
Definitely. Each profile includes ratings and reviews from other customers to help guide your choice.
Yes. You can add other addresses in your profile and choose the right one at checkout.
Download the app, sign up with your info, verify your phone number, and you’re ready to start booking. See more details.
Just tap “Forgot Password,” enter your phone number or email, and follow the reset steps.
Yes. Open your appointment in the app, tap “Reschedule,” to look for a new time.
Open your appointment, tap “Cancel Appointment,” and it’ll move into your cancelled list for reference. You can always rebook with the same or a new provider.
Tap “Profile” in the app, then tap your name to edit your details anytime.
Scroll to the bottom of your profile settings and tap “Deactivate Account.”
Call or text us anytime at (561) 220-4466—we’re here to help.
Once you’ve submitted everything through Checkr, most results come back within 24 hours. As soon as you’re cleared, your profile goes live.
We keep it simple: a $10 platform fee per appointment, plus Stripe’s processing fee. You set your own prices and keep 100% of your service price.
Yes, you can add, remove, or edit services anytime in your profile.
Yes. Every provider completes a full background and license check before joining—our customers trust us to make sure they’re in good hands. Once you have submitted your profile, you'll get an email from Checkr with instructions to submit your background check and professional license.
Yes! Use the in-app chat to message your patient with any questions or instructions before the appointment.
If you need help, call or text us directly at (561) 220-4466.
Yes, House Call has Organization Accounts designed for home health businesses and practices with multiple providers. Check out our Organizations page or contact us for details.
Setting up an Organization account is quick and easy. With just a few clicks and some basic information you can get your business or home health agency set up and have your team live on House Call The App. Ready to get started? Click Here
We’re with you every step of the way—from setup to scaling. Call/text (561) 220-4466 or email info@housecalltheapp.com anytime.
That’s okay! House Call is built to grow with you, whether you’re a solo provider or managing a large team.
Reach out to us at info@housecalltheapp.com and we’ll explore integration options together.
By providing tools for efficient scheduling, streamlined billing, team management, and greater access to patients and customers, House Call empowers agencies to focus on growth and service quality.
House Call streamlines scheduling for home health organizations by optimizing provider availability based on location, service duration, and schedules. House Call enhances operational efficiencies, helps manage provider schedules effectively, and connects your organization and team with a vast network of clientele.
It makes running your team smoother and more efficient.
Absolutely. Whether you’re small, mid-sized, or scaling fast, House Call adapts to your needs.
Ensuring data security is a top priority at House Call, with robust security measures in place to protect all user data and information. Our software employs state-of-the-art encryption technologies to safeguard information both in transit and at rest, ensuring that all data exchanges across our platform are secure and private. Our network security protocols are designed to meet the highest standards of compliance, which is crucial for organizations handling sensitive health information. We implement robust measures to prevent unauthorized access and data breaches.
Payments flow directly through Stripe. Once a service is complete, funds go securely into your organization’s account linked securely through Stripe.
Yes! We provide onboarding, user guides, and ongoing support to make sure your whole team gets the most out of House Call.
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