How to Use House Call The App: A Quick Start Guide for Customers

An Image of a person using phone for House Call The App

Welcome to House Call – The App!

We’re excited to have you here. House Call makes in-home and online healthcare easy and accessible, while also helping health professionals reach more people like you. In this how-to guide, you will find everything you need to know about how to use House Call The App to book your first at-home health or wellness appointment. 

Here’s everything you need to book your first house call appointment in just a few taps:

Step 1: Create Your Account

Start by downloading House Call The App and signing up. 

You’ll need to provide: 

  • Your name, email, phone number, and a secure password 
  • Your location/address where you would like to receive service so we can connect you with nearby providers 

You’ll also be asked to verify your email and phone number using OTP codes sent to each. 
 Your information is secure and used only to help connect you with care providers. 

Create Your Profile As A House Call The App Customer

You can manage your payment methods, saved addresses, health and allergy info anytime under the Profile tab (bottom right of your screen). 

House Call The App Customer Profile Tab

Step 2: Find the Right Provider

Once you’re logged in, browse available providers based on your location. 

You can: 

  • See nearby providers
  • Tap on profiles to view bios, services, and availability 
  • Mark your favorites to easily find them later 

Tap on a provider to view: 

  • Bio 
  • Services 
  • Availability 
  • Ratings & Reviews 
House Call The App screens for how to find the right provider, view their profile, ratings & review, and service offerings

Step 3: Book an Appointment

You can book in two ways: 

  • From the provider’s profile 
  • Or go to the Calendar tab (bottom center of your screen) and tap “Book appointment” 

Then: 

  1. Confirm the address where you want your appointment or service to take place.
  2. Select your desired service
  3. You’ll see a list of providers near you who are available in your area
  4. Filter by date or price
  5. Tap on a provider to review their profile & select a time slot
  6. Once ready, tap the “Schedule” button 
  7. Add any notes or preferences (optional) 
  8. You’ll get a notification once the provider confirms the appointment

Note: Before searching or booking, confirm that the address at the top of your screen matches the location where you want your appointment.

House Call The App Booking a health or wellness Appointment

Step 4: Prepare for Your Appointment

Before your visit: 

  • Check the Calendar tab to confirm the provider’s name, date, time, and service 
  • Review your health info, allergies, and any promo codes 
  • Ensure your contact info is up to date 
  • Use the chat in your appointment details screen to talk to your provider 
  • If it’s a telehealth visit, the provider may send you a link — make sure your internet connection is working

You’ll receive a reminder 2 hours before your appointment. 

Appointment Details for House Call The App

Step 5: Start Your Appointment

On the scheduled day and time, your provider will arrive at the address listed for your appointment.

  • To begin, click Start Appointment and share the start code displayed on your screen with your provider

  • (Optional) If you’d like to add services or make changes, you can approve them directly in the appointment details

  • (Optional) You can also leave a tip for your provider at the end of the visit

Step 6: Follow Up (Optional)

After your appointment, you can: 

  • Leave a review for your provider 
  • Book your next appointment 
  • Refer a friend and earn rewards
House Call The App Appointment Confirmation

Need Help?

Visit our Help Center or contact Support anytime. 

Email: info@housecalltheapp.com

Phone: +1 (561)220-4466
 We’re here to make healthcare easier for you!